Return & Refund Policy
At Sugandhira, customer satisfaction is our priority. This Return & Refund Policy explains the conditions under which products purchased from https://sugandhira.com/ can be returned and refunded.
1. Return Window
You may request a return within 2 days from the date of delivery. Return requests made after this period may not be accepted.
2. Eligibility for Returns
To be eligible for a return:
- The product must be unused and in original condition
- Original packaging, labels, and accessories must be intact
- Perfume products are eligible for return only if damaged, defective, or incorrect
- Customized or personalized products are non-returnable unless defective
3. How to Initiate a Return
To initiate a return, please contact us before sending the product back.
- Email: support@sugandhira.com
- Phone: +91 9535254626
Please include your order number, product name, and reason for return.
4. Return Shipping
- Returns are accepted by courier only
- Customers are responsible for return shipping charges
- If the item is defective or incorrect, return shipping may be covered by Sugandhira
5. Refund Processing
Once we receive and inspect the returned item:
- You will be notified of approval or rejection
- Approved refunds are processed to the original payment method
- Refunds are typically completed within 7–10 business days
6. Exchanges
If you wish to exchange a product, please contact our support team. Exchanges are subject to stock availability.
7. Damaged or Defective Items
If your product arrives damaged or defective, notify us within 2 days of delivery with clear photos of the item and packaging. We will arrange a replacement or refund.
8. Non-Returnable Items
- Opened or used perfume products
- Items damaged due to misuse
- Returns requested after the return window
9. Contact Information
For any questions regarding returns or refunds, contact us at:
Email: support@sugandhira.com
Phone: +91 9535254626
This policy is applicable only to purchases made on https://sugandhira.com
